Zepto Toxic Workplace Culture: Employee Complaints, HR Issues, and More
Vernica Singh
December 17, 2024. 4 minute Read
In recent years, the Indian startup ecosystem has grown exponentially, giving rise to ambitious companies like Zepto, a quick-commerce grocery delivery platform. While Zepto has gained recognition for its rapid expansion and service, employee reviews and public discussions on reddit have painted a troubling picture of its workplace culture.Â
Reports of high-pressure environments, poor HR practices, and lack of work-life balance have raised questions about the sustainability of its growth and the well-being of its employees.Â
So, would you rather choose a toxic workplace with thriving income, or would you choose the other way around? To learn more,read next on The One Liner, a holistic wellness platform.
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This article delves into Zepto’s workplace culture, examining employee complaints, HR issues, and lessons for other startups.
The Startup Hustle: A Double-Edged Sword
Startups like Zepto operate in fast-paced, competitive environments where scaling quickly often takes precedence over employee welfare. While this hustle culture can lead to innovation and rapid growth, it frequently comes at the cost of employee satisfaction and well-being. Zepto’s work culture has been scrutinized for embodying some of the worst aspects of this mindset, with multiple employees describing it as “toxic” and “unsustainable” by an employee on reddit.
But Why Does The Employee Have Poor Experience While Working at Zepto?
If the Reddit viral post, and ex-employees comments on Glassdoor is to be believed, here are the few reasons which have affected the holistic wellness at Zepto.Â
1. Toxic Work Environment
One of the recurring themes in employee reviews and anonymous discussions is the description of a toxic work environment at Zepto. Many former employees have taken to platforms like Reddit and Glassdoor to voice their concerns. Comments like, “This is not a company for people who value work-life balance” and “The pressure to perform is relentless” highlight the intense demands placed on employees.
Some employees have reported excessively long working hours, with little regard for personal time. A Reddit user described their experience as working 12–14 hours a day, often without proper compensation or acknowledgment. The high-pressure environment not only leads to burnout but also fosters an atmosphere of fear and competition rather than collaboration.
2. HR Issues and Lack of Support
A critical aspect of Zepto’s toxic culture appears to be its HR practices—or lack thereof. Employees have reported that HR is either unresponsive or complicit in perpetuating the toxic environment. Complaints about harassment, unrealistic performance expectations, or poor treatment by managers often go unaddressed.
For instance, one employee mentioned in their review that raising concerns with HR was “like talking to a wall,” as no action was taken despite repeated follow-ups. This lack of accountability has created a trust deficit between employees and HR, leaving many feeling unsupported and undervalued.
3. In-effective Management Style
Micromanagement and Unrealistic Goals!
Zepto’s management style has also come under fire. Many employees have criticized the company’s leadership for micromanaging teams and setting unrealistic targets. While ambitious goals are a hallmark of startups, employees argue that Zepto’s targets often border on the impossible, leaving teams overwhelmed and unmotivated.
Managers are reportedly under immense pressure to deliver results, leading them to adopt authoritarian approaches. This trickles down to the team level, where employees face constant scrutiny and a lack of autonomy in their roles. As one Glassdoor reviewer put it, “Management needs to trust its employees more and focus on long-term growth rather than short-term gains
4. Work-Life Balance: A Distant Dream
One of the most common complaints among Zepto employees is the absence of work-life balance. The company’s fast-paced nature means that employees are expected to be available at all times, sacrificing their personal lives for the sake of the business.
Former employees have shared stories of missing family events, working late nights, and even being expected to answer calls during vacations. This unsustainable work ethic has led to high attrition rates, as many employees leave in search of healthier environments.
5. Lack of Diversity and Inclusion
A Missed Opportunity!
Diversity and inclusion are crucial aspects of modern workplace culture, yet Zepto seems to fall short in this area as well. Employees have criticized the company for its lack of representation and inclusive practices. The absence of diversity in leadership roles and the broader workforce has been a point of contention, with some employees feeling marginalized or overlooked.
Startups like Zepto have the unique opportunity to build inclusive cultures from the ground up, but failing to prioritize diversity often results in a homogeneous environment that stifles creativity and innovation.
6. Poor Impact on Company’s Long-Term Performance
While Zepto’s growth trajectory has been impressive, its toxic workplace culture could hinder long-term success. A demotivated workforce and high attrition rates not only affect day-to-day operations but also the company’s ability to innovate and scale sustainably.
Employees are the backbone of any organization, and a toxic environment inevitably leads to decreased productivity and morale. Moreover, the negative publicity surrounding Zepto’s workplace culture could deter top talent from joining the company, further impacting its growth.
Lessons for Startups!
Why is it essential to build a better workplace Culture?
Zepto’s experience offers valuable lessons for other startups looking to scale without compromising employee well-being. Here are a few key takeaways:
1. Prioritize Employee Welfare
Startups must strike a balance between ambition and employee welfare. Providing adequate breaks, promoting work-life balance, and recognizing employee contributions can go a long way in building a positive culture.
2. Strengthen HR Practices
A robust HR department is essential for addressing employee concerns and fostering a healthy work environment. Startups should invest in HR training and create clear channels for grievance redressal.
3. Foster Trust and Autonomy
Micromanagement often leads to dissatisfaction and low morale. Instead, managers should empower employees with the autonomy to make decisions and trust them to deliver results.
4. Promote Diversity and Inclusion
Building a diverse and inclusive workforce should be a priority for startups. Diverse teams bring fresh perspectives and drive innovation, ultimately benefiting the company.
5. Focus on Long-Term Goals
While rapid growth is tempting, startups must focus on sustainable practices that ensure long-term success. This includes setting realistic goals, valuing employee input, and building a culture of collaboration.
Final Thoughts
In conclusion
Zepto’s toxic workplace culture serves as a cautionary tale for startups navigating the challenges of rapid growth. While the company’s focus on quick commerce has been commendable, its treatment of employees leaves much to be desired. Startups must recognize that their success depends not only on innovation and scalability but also on the well-being of their workforce. By addressing employee complaints, improving HR practices, and fostering a supportive culture, companies like Zepto can ensure sustainable growth and a positive reputation in the industry.
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